(FAQ) - Prime Desert

1.Ordering & Payment

• How do I place an order?

  • Add items to your cart → proceed to checkout → enter shipping & payment details → confirm order.

• What payment methods do you accept?

  • Major credit/debit cards, PayPal, and select digital wallets.

• Can I change or cancel my order?

  • Yes, but only within 1–2 hours of placing the order. Contact us immediately.

• Why didn’t I receive an order confirmation email?

  • Check your spam/promotions folder. Contact support if it’s still missing.

• Why was my payment declined?

  • Incorrect billing info, insufficient funds, or bank restrictions. Try another payment method or contact your bank.

2. Shipping & Delivery

• What are your shipping times?

  • United States: 7–14 days

  • International: 14–31 days

• Do you ship internationally?

  • Yes, we ship worldwide.

• How long is processing time?

  • Usually 1–3 business days before shipping.

• Why is my order taking longer than expected?

  • Possible delays due to customs, weather, or peak seasons.

3.Tracking Information

• How do I track my order?

  • Visit our “Tracking Order Page” and enter your tracking number.

• When will tracking information update?

  • Tracking updates as soon as possible after the package begins transit.

• Why isn’t my tracking number showing updates?

  • Carriers may take 24–72 hours to scan your package.

• Why does my package show “in transit” for several days?

  • International logistics may involve several checkpoints, causing longer transit periods.

4. Returns & Refunds

• What is your return policy?

  • Returns accepted within 30 days after delivery.

• How do I start a return?

  • Contact our support team with your order number for instructions.

• When will I receive my refund?

  • Refunds processed within 5–7 business days after inspection of returned items.

• Do you offer exchanges?

  • We recommend requesting a refund and placing a new order.

5. Product & Inventory

• What if the item I want is out of stock?

  • Sign up for restock notifications or contact us for updates.

• Are your products quality checked?

  • Yes, all items go through quality inspection before shipping.

6.Account & Customer Support

• Do I need an account to place an order?

  • No, you can checkout as a guest or create an account for faster future orders.

• How do I contact customer support?

  • Via email or our website’s contact form. Response time: 24–48 hours.

• What if I received a damaged or incorrect item?

  • Contact us immediately with photos. We will resolve the issue quickly.